We live our Code of Values by…
Respect
- Treat others as we would like to be treated
- Listening with the intent to understand what is being said and acknowledging that what is said is important to
the speaker
- Respond in a timely manner
- Discussing situations calmly and respectfully, without profanity or cynicism
- Acknowledging that everyone is correct from their own point of view
Integrity
- Only making agreements that we are willing, able and intend to keep
- Communicating any potentially broken agreements at the first, appropriate opportunity to all parties concerned
- Looking to the system for correction and proposing all possible solutions if something is not working
- Operating in a responsible manner
- Communicating honestly and with purpose
- Asking clarifying questions if we disagree or do not understand
- Never saying anything to anyone that we would not say to him or her
Customer Focus
- Continuously striving to maximize internal and external customer loyalty
- Making our best efforts to understand the customer’s needs in every situationTreat others as we would like to be treated
